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The platform

From request to payment, one workflow.

1
Customer request arrivesEmail and documents arrive. The clearance request and supporting documents are brought into one job.
REQUEST
2
Dubee prepares the jobThe information is extracted and checked. Documents are identified, data extracted, parties matched and the declaration prepared.
PREPARE
3
Everything checks outNo human review is required. The job passes your configured validation checks.
VALIDATED
4
Declaration submitted to CDSThe job keeps moving. Dubee can submit without a declarant having to pick the job back up.
5
CDS respondsThe response stays with the shipment. MRNs, declaration responses and C88s remain linked to the same job.
RESPONSE
6
Customer updatedThe relevant output is sent automatically. Declaration documents and information can be sent to the customer.
UPDATED
Job completeThe work after declaration stays connected. Services, invoicing and payment remain in the same workflow.
COMPLETE
The gain isn't just faster declarations. It's fewer times someone has to pick the job up. Routine jobs can continue from one stage to the next without repeatedly returning to a declarant's queue.
Automation with control

As autonomous as you want it to be.

Clean jobs keep moving

Straightforward jobs that pass validation can continue without human review, including direct submission to CDS.

!
Exceptions stop for review

If something needs attention, Dubee stops the job, explains the issue and puts it in front of your declarant.

Nothing disappears into a black box

Your declarant can review, correct or intervene at any point, with automated and manual actions recorded in the ticket log.

Integrations

Connected to the systems around your operation.

Current working integrations across customs, ports, payments, accounting and internal operations.

CDS

Customs declarations and responses

Email

Requests and documents, together

Destin8

Connected to port operations

GVMS

Goods movement references

ICS

Safety and security declarations

GoCardless

Direct debit payments

Stripe

Online payment processing

QuickBooks

Connected accounting

Slack

Updates for your operations team

42 min → 6 min

Approximate processing time for the same customs workflow, from spreadsheets and traditional declaration software to the workflow now run in Dubee.

The real gain is not just that the process is faster. It is that much of the work no longer requires someone to do it.

5 yearslive operations
≈1,000declarations / month
Every dayproduction use
Built from real customs work

Used every day in a working UK customs brokerage.

Dubee has been used operationally by Dubee Agency for five years, processing real customer declarations every day.

Before the platform, the equivalent workflow took around 42 minutes using spreadsheets and traditional customs software. By bringing the process into Dubee and progressively automating the work around the declaration, that processing time was reduced to around six minutes.

Internal operational results. Processing time varies by declaration type, document quality and shipment complexity.
Compliance review

HMRC audited the operation behind Dubee.

In late 2025, Dubee Agency underwent an HMRC compliance audit lasting around three months. The review included detailed examination of declarations and the compliance records and processes maintained through Dubee. The audit was completed successfully.

This refers to HMRC's audit of Dubee Agency and does not imply HMRC certification or endorsement of the Dubee software.

Getting started

Quick to start. Built for real operations.

Dubee is simple to get started with, while still fitting the needs of a serious customs operation.

Implementation

Start using Dubee in minutes.

Dubee doesn't require a long implementation project. You can get started in minutes. If you need data migration or integration with your internal systems, we can handle that too.

Data & hosting

Hosted on Microsoft Azure in the EU and UK.

Dubee runs on Microsoft Azure across EU and UK regions, with encrypted connections, continuous backups and role-based access controls.

See security & data details →

Support

Customs and technology specialists.

Support is provided directly by the team behind Dubee, people who understand both the customs process and the platform, rather than a generic software helpdesk.

Security & data

Your customs data stays protected and traceable.

Dubee runs on Microsoft Azure across EU and UK regions. The environment is designed with redundancy and resilience in mind, with controls around access, recovery and operational traceability.

EU & UK Azure hosting

Dubee is hosted on Microsoft Azure across EU and UK regions, helping maintain service availability and protect against individual infrastructure failures.

Encrypted connections

Data transmitted between users and Dubee is protected using HTTPS/TLS encryption.

Backups & recovery

Core application data uses continuous cloud backup and point-in-time recovery to support restoration and business continuity when required.

Role-based access

Role-based access controls help ensure users only see the data and functionality relevant to their responsibilities.

Audit history

Key user and system activities are recorded to provide traceability and an audit history across operational workflows.

GDPR-conscious design

Dubee is designed to support processing in accordance with EU GDPR and UK GDPR, with technical and organisational measures for protecting customer and personal data.

Infrastructure certification: Dubee is built on Microsoft Azure, whose cloud infrastructure maintains recognised security and compliance certifications, including ISO/IEC 27001. These certifications apply to Microsoft Azure infrastructure and should not be interpreted as certifications held directly by Dubee.
Talk to us

Move more clearances without adding more manual work.

Tell us what your customs operation looks like — volumes, workflows, the systems you use today, where manual work piles up, or what you want to improve. We’ll show you how Dubee Platform could fit.

New enquirieshello@dubee.ai
ImplementationGet started in minutes. If you need data migration or integration with your internal systems, we'll handle that with you.
Your enquiry goes directly to the Dubee team.