01 · Receive
The clearance request arrives.
Email, documents and shipment information are brought together into one customs job.
Dubee Intake Before the declaration
CUSTOMS INTAKE, WITHOUT THE MANUAL WORK
Turn customs emails intodeclaration-ready jobs.
Dubee Intake reads the request and documents, checks the information and follows up when something is missing or inconsistent — so the job reaches your customs system ready for the declaration.
INCOMING REQUEST“Please arrange customs clearance.”
Read. Check. Resolve.Dubee Intake connects the information.
Shipment data extracted
Parties and documents matched
Transport costs missingSender replies: £480
Declaration-ready jobChecked data + supporting documents
Your existing customs software
Fits around your operation
Keep your customs software.
Dubee Intake handles the work before the declaration — so your team can keep using the customs system they already know.
Dubee IntakeEmail → checked job
→
Your existing customs softwareThe declaration starts here
The workflow
From customer email to declaration-ready.
02 · Understand
Dubee reads and checks everything.
Relevant data is extracted, documents identified, parties matched and information cross-checked.
03 · Resolve
If something is missing, Dubee goes and gets it.
Missing or inconsistent information is identified. Dubee can contact the sender, collect the response and re-check the job automatically.
04 · Handoff
A declaration-ready job moves into your existing system.
Structured shipment data, supporting documents and validation results are ready for the customs workflow that comes next.
Validation
It doesn't just read the documents. It checks the job.
Missing information
Incoterm not supplied.
Required facts can be identified before the declaration is prepared.
Conditional checks
EXW shipment, but transport costs are missing.
Checks can depend on the information already present in the job.
Party validation
Importer EORI missing or inconsistent.
Party data can be checked against the information supplied for the shipment.
Cross-document checks
The invoice and email do not agree.
Dubee can identify inconsistencies across the request and supporting documents.
Missing documents
A required document has not been supplied.
The job can stop before the gap becomes a declarant's interruption.
Review rather than guess
Judgement stays with a person.
If something requires professional customs judgement, Dubee flags it instead of making the decision itself.
Automate facts. Escalate judgement.Dubee handles the checks it can verify. Anything that requires customs judgement is flagged for a declarant.
Closed loop
Finding what's missing is only half the job.
When information is missing, Dubee can request it from the sender, read the reply, update the job and run the checks again — automatically.
1
Transport costs missingEXW shipment fails a configured check
2
Dubee emails the senderThe request is tied to the customs job
3
Customer replies: £480The response arrives in the same thread
4
Dubee reads the replyThe answer is recognised and attached to the job
5
Job updated and revalidatedThe failed check is run again
✓
Declaration readyReady for your customs system
Automation with control
Works in the background. Visible when you need it.
→
Clean jobs move onJobs that pass the configured checks can be prepared without routine intervention.
!
Exceptions come to youAnything requiring judgement is stopped and clearly explained to the declarant.
✓
Every action is visibleChecks, requests, replies, automated actions and human interventions remain recorded against the job.
The output
What Intake hands over.
messy customer email
invoice
packing list
other documents
Dubee
Intake
Intake
Ready for your customs system
✓Shipment data extracted and organised
✓Parties identified
✓Documents attached
✓Required information present
✓Validation checks complete
✓Missing information resolved
✓Issues needing review clearly flagged
Built to work before the customs system.
Intake prepares and checks the job before declaration filing, so your team can keep using the customs software already built into the operation.
Real customs
work.
work.
Developed around live customs operations, real customer requests and real documents.
5 yearslive operations
≈1,000declarations / month
Every dayproduction use
Built from real customs work
Built inside a working customs brokerage.
The technology behind Dubee Intake comes from the same Dubee system used every day to process real customs work at Dubee Agency. The intake, document-analysis and validation workflows have been developed around real customer emails, real documents and real customs jobs.
Operational figures relate to the broader Dubee environment and are not presented as Intake-specific performance results.
Getting started
Designed to fit around your existing operation.
Configure the intake source, customer and validation rules, then define how completed jobs are handed downstream.
Implementation
Fit the intake around the operation you already have.
Connect the intake source, configure customer and validation rules, and define how completed jobs are handed downstream.
Data & hosting
Hosted on Microsoft Azure in the EU and UK.
Dubee runs on Microsoft Azure across EU and UK regions, with encrypted connections, continuous backups and role-based access controls.
Support
Customs and technology specialists.
Support comes directly from people who understand both customs work and the technology behind Dubee.
Security & data
Your customs data stays protected and traceable.
Dubee runs on Microsoft Azure across EU and UK regions. The environment is designed with redundancy and resilience in mind, with controls around access, recovery and operational traceability.
☁
EU & UK Azure hosting
Dubee is hosted on Microsoft Azure across EU and UK regions, helping maintain service availability and protect against individual infrastructure failures.
↔
Encrypted connections
Data transmitted between users and Dubee is protected using HTTPS/TLS encryption.
↶
Backups & recovery
Core application data uses continuous cloud backup and point-in-time recovery to support restoration and business continuity when required.
◉
Role-based access
Role-based access controls help ensure users only see the data and functionality relevant to their responsibilities.
≡
Audit history
Key user and system activities are recorded to provide traceability and an audit history across operational workflows.
✓
GDPR-conscious design
Dubee is designed to support processing in accordance with EU GDPR and UK GDPR, with technical and organisational measures for protecting customer and personal data.
Infrastructure certification: Dubee is built on Microsoft Azure, whose cloud infrastructure maintains recognised security and compliance certifications, including ISO/IEC 27001. These certifications apply to Microsoft Azure infrastructure and should not be interpreted as certifications held directly by Dubee.
Talk to us
See how much work Intake can take off your declarants.
Tell us how clearance requests reach your team today, what your declarants have to prepare and check manually, and which customs system you use. We'll show you what Dubee Intake could take over.
New enquirieshello@dubee.ai
Product fitWe can map Intake around the operation and downstream customs system you already use.